Yes, if the symptom is serious, you need prescription for the acne treatment, the doctor will give you biotics for acne treatment, if not complicated, go the shopperdrugmart, buy the acne treatment tube for 6.99$ (Benthyal 4-5%)(Life brand 28g)or Clearasil acne treatment(18g, 6.99cnd), (white cream, bit of medicated. )Your pore will be unclogged so fast , within 1-2 days, the redness will be obviously reduced, it worked on me like magics. Follow the direction on the tube, I am using the daily skin care products with this medication, but you might need to switch to some oily-free moisturiser. I know how troublesome the problem you feel when you have the acne problem, hopefully, it is really working on you.