本文发表在 rolia.net 枫下论坛To Whom it May Concern:
We have never been so shocked, appalled and dismayed in our lives at the treatment we have been given by one of your Esso stations at st.# st.name in Toronto.
On Nov 4, 2002, at about 6:30pm my wife and I purchased 37.8 litres of regular gas (#87) at NAME OF STATION. As a regular customer of that station, we make the payment through the machine by credit card. However, this time we were asked to come inside and to pay another $11 bill for #91 gas that was unpaid by a customer a couple of minutes before us. Beyond this, the manager Sam Kotani and one of his clerks insisted that they saw that I AM the one who left without paying, which means I stole the gas! But he has no evidence for that. I refuse to pay. To resolve the dispute, we called the police. The police offers suggested that, 1) to finish the business quickly, I pay the $11; 2) on the next day (Nov 5, 2002) the gas station arrange a third party to check the gas from my tank to see if there is any evidence that I filled the premium gas. So I paid the $11 bill but heard nothing from Sam Kotani the next day.
On Nov 5, 2002, I went to the station again. But Mr. Sam Kotani refused to show up after I waited for ?? minutes. The police officer who handled the case on Nov 4 later came to the station. When the officer asked the clerk whether he could swear to god that he had seen me stealing the gas, the clerk said no, which is opposite to his answer on Nov 4. Even in this situation, the gas station refused to make any apology to me and refund the $11.
The impact of the unresolved gas issue has been tremendous on us and the community I live in. A large amount of time has been spent on it and my wife and I have been feeling cheated and unfairly treated. We are not gas thief therefore we deserve a formal apology and further compensation. My colleagues and my friends are also shocked. They are being extremely supportive to us and are ready to show further support if we need.
We have been a loyal ESSO customer for ?? years/months and obviously know that this is not a normal circumstance. I am attaching 5 copies of Esso receipts in the past couple months, and you would notice my pattern of filling about 35 litres regular gas to my tank every week.
In conclusion, I request 1) that Esso company look into this matter and help resolve the dispute; 2) that we be refunded $11 we spent on other’s gas; and 3) a formal written apology from the gas station and …
We can be reached by….
Phone: 416-494-9636 (H),
Email: hardywang@yahoo.com更多精彩文章及讨论，请光临枫下论坛 rolia.net
We have never been so shocked, appalled and dismayed in our lives at the treatment we have been given by one of your Esso stations at st.# st.name in Toronto.
On Nov 4, 2002, at about 6:30pm my wife and I purchased 37.8 litres of regular gas (#87) at NAME OF STATION. As a regular customer of that station, we make the payment through the machine by credit card. However, this time we were asked to come inside and to pay another $11 bill for #91 gas that was unpaid by a customer a couple of minutes before us. Beyond this, the manager Sam Kotani and one of his clerks insisted that they saw that I AM the one who left without paying, which means I stole the gas! But he has no evidence for that. I refuse to pay. To resolve the dispute, we called the police. The police offers suggested that, 1) to finish the business quickly, I pay the $11; 2) on the next day (Nov 5, 2002) the gas station arrange a third party to check the gas from my tank to see if there is any evidence that I filled the premium gas. So I paid the $11 bill but heard nothing from Sam Kotani the next day.
On Nov 5, 2002, I went to the station again. But Mr. Sam Kotani refused to show up after I waited for ?? minutes. The police officer who handled the case on Nov 4 later came to the station. When the officer asked the clerk whether he could swear to god that he had seen me stealing the gas, the clerk said no, which is opposite to his answer on Nov 4. Even in this situation, the gas station refused to make any apology to me and refund the $11.
The impact of the unresolved gas issue has been tremendous on us and the community I live in. A large amount of time has been spent on it and my wife and I have been feeling cheated and unfairly treated. We are not gas thief therefore we deserve a formal apology and further compensation. My colleagues and my friends are also shocked. They are being extremely supportive to us and are ready to show further support if we need.
We have been a loyal ESSO customer for ?? years/months and obviously know that this is not a normal circumstance. I am attaching 5 copies of Esso receipts in the past couple months, and you would notice my pattern of filling about 35 litres regular gas to my tank every week.
In conclusion, I request 1) that Esso company look into this matter and help resolve the dispute; 2) that we be refunded $11 we spent on other’s gas; and 3) a formal written apology from the gas station and …
We can be reached by….
Phone: 416-494-9636 (H),
Email: hardywang@yahoo.com更多精彩文章及讨论，请光临枫下论坛 rolia.net